Frequently Asked Questions

Both matcha and green tea are derived from the same Camellia sinensis tea plant. While green tea is brewed and the leaves discarded, matcha leaves are ground into a fine powder, and the whole leaf is consumed. Learn more about matcha here.

Matcha, like all green tea, is manufactured from the Camellia sinensis tea plant. The differences between the two are defined by the cultivation and processing methods. Matcha is shade-grown, de-stemmed, de-veined, steamed, and the leaves ground by a stone-mill into an incredibly fine powder—a truly unique product. Learn more about matcha here.

Our range of organic matcha's are: JAS Certified, Radiation Tested, and NON-GMO.

The cultivation and processing methods used to make matcha have mostly gone unchanged for over 800 years. In contrast, regular green teas are often produced in high volumes by modern manufacturing processes that can effectively mitigate costs. Moreover, it takes approximately an extra one-third of the tea leaf to make an equivalent amount of regular green tea. Authentic matcha is always stone ground, and it can take over an hour to produce 30g of fine silky tea powder. These factors increase the cost of matcha over regular green tea. To learn more, click here.

Higher-quality matcha is smooth, vegetal, and creamy to the taste buds whereas, lower quality matcha is associated with increased bitterness.

There is no bad time to enjoy matcha. Try it when extra energy and focus is needed—it works a treat! Due to the caffeine content in matcha, it is advisable to consume it in the morning or early afternoon. Drinking matcha less than four hours before bedtime can cause sleep issues for some people.

Yes, matcha green tea contains caffeine; in fact, a 237-millilitre measure of matcha tea contains around 70 milligrams of caffeine. In comparison, an equivalent amount of coffee has approximately 70 to 140 milligrams of caffeine. However, unlike coffee, matcha is slowly released into the body after consumption, providing a boost to productivity with all-day energy and mental focus and no caffeine jitters.

Caffeine intake should be limited during pregnancy to less than 200 milligrams per day, according to a study conducted by The American College of Obstetricians and Gynecologists in the year 2020. Matcha contains approximately one-third less caffeine than coffee. It is recommended you seek advice from your doctor regarding consuming caffeine during pregnancy.

We recommend storing matcha powder inside an airtight container and in a cool and dry place away from sunlight, moisture, and odours that directly affect freshness and quality. We recommend using matcha within three to four weeks after opening to retain its full-bodied flavour and maximise the associated health benefits. However, it is safe to use for several months further on if kept under refrigeration. Matcha can be stored in the freezer to increase its shelf-life. Still, it should be removed 24 hours before opening the package to avoid contamination by moisture.

You may wish to create an account when placing your order; however, this is optional.

The benefits of doing so include:
• ease of subsequent purchases. No re-entry of card or address details means less effort when purchasing again.
• order tracking.
• access order history.
• special offers. Registration can mean early access to sales, special offers and more.

After order placement, you will receive an auto-generated confirmation email. If you do not receive the confirmation email, please check all folders in your email inbox, including junk and spam folders. If you still cannot locate your confirmation email, please contact us at: inquiry@fubukimatcha.com

Absolutely! Once your order has been dispatched, a notification email is sent to your registered email address providing details of tracking at all major milestones. Thereby you will always know the status of your parcel.

We accept Visa, MasterCard, and American Express, Shop Pay, Apple Pay, and Google Pay Payments, for accelerated checkout.

We are happy to announce that we are accepting Afterpay and Zip Pay as a payment methods. Simply choose Afterpay or Zip Pay at the checkout screen and follow the prompts to complete the transaction.

The store default currency is in Australian Dollar (AUD); however, you can make payments in the following currencies: US Dollar, British Pound, Canadian Dollar, Euro, Japanese Yen and Indian Rupee.

To cancel or make changes to your order, please forward an email to: inquiry@fubukimatcha.com within 2 hours of order placement. In the subject heading, place the following: 'CHANGE OF ORDER' or 'CANCEL ORDER'. We will get back to you promptly.

Please refer to our Returns & Refunds Policy before proceeding.

Should a product be faulty or not meet your expectations, firstly, please read our Return and Refund Policy by clicking on the link here.

If this has failed to resolve your issue, please contact us at: inquiry@fubukimatcha.com

We ship globally. However, there are restrictions due to unreliable postal services preventing us from shipping to the following countries: Afghanistan, Brazil, Guatemala, Indonesia, Iran, North Korea, Mexico, South Africa, Portugal, Syria, and Yemen

Please Note: All orders placed to Oman, Qatar, UAE, and Saudi Arabia need to include a PO Box as a part of their addresses and a requirement from local postal services.

**COVID-19 Update**

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may vary.

Orders OVER AUD 100.00 (inc. GST) are shipped within Australia FREE of Charge.

For orders UNDER AUD 100.00 (inc. GST), you may choose between three delivery methods;

1. Standard Shipping - with No Tracking and (delivery between 2 to 8 business days), a flat rate of $5 applies

2. Australia Post Shipping - and Tracking (delivery between 2 to 8 business days), a flat rate of $7 applies

3. Express (delivery between 1 to 4 business days), attracts a $10 charge

Shipping rates are calculated for INTERNATIONAL ORDERS according to the destination address recorded when the order is placed.

Domestic Deliveries

For delivery services in Australia this takes between 2 to 5 working days.


International Shipping Times

Zone 1 - New Zealand (10-20 working days)

Zone 2 - North America, Western Europe, Asia and the Pacific Regions (21-28 working days)

Zone 3 - Rest of the world (25-30 working days)

Please allow an additional 1-2 days for processing.

**COVID-19 Update**

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may vary.

No. All orders are delivered by post.

Our office is based in the city of Melbourne, Victoria, Australia.

We welcome inquiries from new partners wishing to join us here at Fubuki Matcha. Please visit us on our wholesale page. Should you be interested in becoming a stockist, drop us an email to further help you.